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My Account
- Online: Bill Pay
- Over the Phone: 334-298-7000
- In Office: 2400 Sportsman Drive Phenix City, AL 36867
- By Mail: BEAM – PO Box 96538 Charlotte, NC 28296-0538
Please contact us by phone 334-298-7000, text 888-989-2326, or visit us at our local office at 2400 Sportsman Drive.
Internet Services
- When selecting an internet plan, it’s essential to consider your usage habits and household needs. Here’s a breakdown of the internet speed options offered:
- 100 Mbps: Suitable for light internet users who primarily browse the web, check emails, and occasionally stream videos in standard definition. This speed is also adequate for smaller households with fewer connected devices.
- 250 Mbps: Ideal for households with multiple users who frequently stream HD videos, participate in online gaming, and download large files simultaneously. This speed provides a smoother online experience for moderate to heavy internet usage.
- 350 Mbps: Recommended for households with several users who engage in bandwidth-intensive activities like 4K video streaming, video conferencing, and online gaming. This speed ensures faster download and upload times for smoother performance across multiple devices.
- 500 Mbps: Suited for larger households or home offices with multiple users who require high-speed internet for demanding tasks like HD video streaming, file sharing, and online collaboration. This speed offers ample bandwidth for seamless connectivity and faster data transfer rates.
- 1 Gbps (Gigabit): The fastest internet speed option, ideal for power users, large families, and homes with numerous connected devices. With gigabit internet, you can enjoy lightning-fast download and upload speeds, optimal performance for 4K streaming, online gaming without lag, and effortless multitasking across multiple devices.
- Choosing the Right Speed for Your Needs: To determine the best internet speed for your household, consider factors such as the number of users, types of online activities, and the number of connected devices. If you’re unsure, start with a speed tier that aligns with your current usage and upgrade as needed based on your evolving needs.
By understanding your internet usage requirements and selecting an appropriate speed plan, you can ensure a seamless online experience tailored to your needs.
- Wi-Fi enables your devices to connect to the internet wirelessly through a router that broadcasts signals. However, Wi-Fi speeds can fluctuate based on several factors:
- Device Type and Location: Consider the capabilities of your device and where you’re using it. Newer devices generally offer faster connection speeds than older ones. However, even if you have a blazing-fast internet plan at home, your device’s Wi-Fi capabilities or the distance from the router could limit the speed it can actually achieve. So, while your home internet might offer lightning-fast speeds, your device’s Wi-Fi connection may not always match up due to various factors like device age, wireless technology, and physical obstructions.
- Network Congestion: Similar to traffic on a busy road, having numerous devices connected to the same Wi-Fi network can lead to congestion and slow down internet speeds. Think of it as everyone trying to use the same highway at once – it can get crowded and cause delays.
- Direct Connect (Ethernet): Opting for a direct connection by plugging your device directly into the router using an Ethernet cable often delivers faster and more stable speeds compared to Wi-Fi. This method creates a direct, dedicated link between your device and the router, bypassing potential Wi-Fi interference and congestion issues.
Understanding Your Internet Speed Test
When you run a speed test using a standard site or app, it’s important to remember that you’re often testing the speed your device is capable of receiving—not the true speed coming into your modem. Wi-Fi signal strength, distance from the router, and device limitations can all impact your results.For the Most Accurate Speed Test:
- Use a wired connection to your modem for the most reliable result.
- Test during off-peak hours to avoid congestion from multiple devices.
- Close unnecessary apps or background programs that may be using bandwidth.
- Power Cycle the Modem/Router: Sometimes, a simple reset can work wonders. Try unplugging your modem and router from the power source for about 30 seconds, then plug them back in. Allow a few minutes for them to fully restart and reconnect to the internet.
Direct Connection to the Modem: If you’re experiencing connection or speed issues, try connecting your device directly to the modem using an Ethernet cable. This bypasses any potential router issues and helps isolate the problem. If the issue persists, it may indicate a problem with your internet connection.
Run a Speed Test:
Magni-Fi App: Use the Magni-Fi App’s speed test feature to directly assess the speed that your internet equipment is receiving. This provides a more accurate representation of your actual internet speed. For example, if you’re subscribed to a 250 Mbps internet plan, the Magni-Fi App will measure if you’re indeed receiving close to that speed directly at your equipment.
Speed Test Site: Alternatively, you can use http://ctvbeam.speedtestcustom.com/ to check your internet speed. Keep in mind that this method will only show what speed the device running the test is capable of handling. For instance, if you run a speed test on your smartphone using a speed test site, the result will reflect the speed that your smartphone’s Wi-Fi or cellular connection can handle. It may not necessarily reflect the speed that your entire network is receiving.
Consider Modem/Router Placement: The location of your modem and router can affect Wi-Fi signal strength and coverage. Place your modem and router in a central location, away from obstructions like walls or large appliances, to ensure optimal Wi-Fi coverage throughout your home.
If you’ve tried these troubleshooting steps and continue to experience issues with your internet service, please don’t hesitate to reach out to our customer support team for further assistance. We’re here to help resolve any issues and ensure you have a seamless online experience.
Residental Broadband Lables
Business Broadband Lables
BEAM Stream TV
Cable Service
- Arris Remote:
- On your Motorola/Arris HD-DVR remote, hold TV button down for 5-6 seconds until it turns solid red.
- Press POWER button.
- Press the UP arrow key (located above the OK button) repeatedly until the TV turns off.
- Press OK button.
- Press the POWER button again to ensure the TV turns on.
- Or, click this link and locate your TV model, follow the instructions and manually enter one of the codes designated for your TV brand.
- DTA Remote:
- Pair to TV:
- Press the MENU button
- Using the DOWN arrow key below the OK button, scroll down to GENERAL SETUP.
- Using the RIGHT arrow key, located to the right of the OK button, go to the next column and scroll down to highlight PAIR REMOTE and press OK.
- Press SETUP button until the light at top of the remote turns green.
- Press MENU.
- Enter the code you see on screen.
- If don’t see a pairing code, repeat steps 1-6
- Change Channels:
- Locate the SETUP button on the DTA remote, located below the 7 button.
- Hold the SETUP button down until the light at the top of the DTA remote turns green.
- Immediately release the SETUP button and press 981.
- You should now be able to change channels.
- If unsuccessful, repeat steps 1 through 4.
- Pair to TV:
Small randomly-scattered or tightly-clustered groups of squares that flicker across your screen are referred to as “tiles.” They’re the digital equivalent of analog snow and usually indicate that the coax cable extending from the wall or floor isn’t tightly connected to the cable box input. If you’ve ensured that the connections are tight but continue to see tiling or freezing, please give us a call.
DVRs and HD receivers indicate signal quality problems differently than the smaller DTAs. From time to time, DVRs and HD receivers may show “Reference Code: S0a00” on one or more channels; DTA’s may show “status 225” or “status 227.” If you see these codes, ensure that the coax cable extending from the wall or floor is tightly connected to the DVR/HD or DTA input. If you’ve ensured that the connections are tight but continue to receive one of those codes, please give us a call.