The main fiber cut affecting parts of Smiths Station, Opelika, and Salem has been repaired, and all outages have been fully resolved. We truly appreciate your patience and understanding throughout this process. A huge thank you to our dedicated team for working tirelessly to restore service as quickly as possible!
Additionally, a routine system update was sent to some customer equipment overnight. Customers who were affected by the fiber outage may also need to reboot their equipment to restore connectivity. If you're still experiencing any issues, please try the following steps:
- Unplug both your modem and router from the power source for 30 seconds.
- Plug them back in and allow a few minutes for the connection to restore.
If problems persist, don’t hesitate to contact our office—we’re here to help!
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CONTACT US
Main: (334) 298-7000
Fax: (334) 298-0833
Text: (888) 989-2326
P.O. Box 96538
Charlotte NC, 28296
2400 Sportsman Dr.
Phenix City, AL 36867
Lobby Hours:
Monday – Friday: 8 a.m. – 5:30 p.m.*
Weekend: Closed
*Holidays may affect these hours.
Copyright ©2024, CTV Beam
In accordance with the Online Copyright Infringement Liability Limitation Act, 17 USC § 512 (3), BEAM has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to BEAM of alleged online copyright infringement on BEAM’s network. BEAM’s designated agent for notification of alleged copyright infringement and counter notification is as follows:
Name: Leslie Anne Jones
Company: BEAM
Address: P.O. Box 96538
Charlotte NC, 28296
Phone: 334-298-7000
Fax: 334-298-0833
Email: copyright@ctvbeam.com;
FCC related: FCC@ctvbeam.com