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Annual Notice including, but not limited to Network Management Disclosure, Customer Service Agreement, and Customer Privacy Policy for Cable Television

Revised November 2023

BEAM appreciates your subscription to our cable television, internet, and voice services. To ensure that you, the customer (“You”), understand our video products and terms of service, we have outlined some essential information provided here.

Customer Service Agreement

Revised October 2022

See the BEAM Customer Service Agreement here.

Network Management Disclosure

Revised January 1, 2020

See the BEAM Network Management Disclosure here.

Customer Privacy Policy

Revised June 2021

See the Customer Privacy Policy here.

BEAM Messenger Terms & Conditions

See the BEAM Messenger Terms & Conditions here.

Magni-Fi Application Customer Information Policy

See the Magni-Fi Application Customer Information Policy here.

SMS Notice

By providing my mobile phone number to BEAM, I agree to receive recurring automated text messages from BEAM and its agents related to my BEAM account and services. Consent is not a condition of purchase. Message and data rates may apply. Text STOP to cancel; HELP for help.

E-Mail Notice

By providing my e-mail address to BEAM, I agree to receive recurring e-mail messages from BEAM and its agents related to my BEAM account and services. Consent is not a condition of purchase. Click UNSUBSCRIBE to discontinue receiving e-mail messages.

BEAM Messenger

1. Do I have to use BEAM Messenger?

   BEAM customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 888-989-2326.

2. How much will BEAM Messenger cost me?

   BEAM does not charge for BEAM Messenger. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.

3. Will you sell my information to others?

   NO! BEAM protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from BEAM through the BEAM Messenger service.

4. Will I constantly be getting messages from BEAM?

   NO! BEAM will only send service disruption messages including outage or maintenance notifications as applicable. Customers may also initiate these inquiries by using the KEYWORDS shown below.

5. Why should I use BEAM Messenger Alerts?

   BEAM Messenger is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.

6. What is BEAM Messenger?

   BEAM Messenger is a mobile account alert platform proactively delivering account information (outage and maintenance notifications). Information can be initiated by either BEAM or the Customer with the use of “KEYWORDS”. More information can be found on our Agreements & Policies page.

7. Can I see the information that BEAM collects about me?

   You have a right under the Cable Act to see your personally identifiable information that BEAM collects and maintains. The information BEAM has about its Customers is maintained at its offices and systems. In most cases, the personally identifiable information contained in these records consists solely of billing and account information. If you would like to see your information, please mail a written request to CTV, ATTN: LEGAL, 2400 Sportsman Drive, Phenix City, Alabama 36867. You may also submit your request via the form available at www.ctvbeam.com. BEAM will be glad to make an appointment for you to come in to our office during regular business hours. If your review reveals an error in our records, BEAM will correct it. You will only be permitted to examine records that contain personally identifiable information about your account and no other account.