Do I have to use BEAM Messenger?
BEAM customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 888-989-2326.

How much will BEAM Messenger cost me?
BEAM does not charge for BEAM Messenger. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.

Will you sell my information to others?
NO! BEAM protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from BEAM through the BEAM Messenger service.

Will I constantly be getting messages from BEAM?
NO! BEAM will only send service disruption messages including outage or maintenance notifications as applicable. Customers may also initiate these inquiries by using the KEYWORDS shown below.

Why should I use BEAM Messenger Alerts?
BEAM Messenger is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.

What is BEAM Messenger?
BEAM Messenger is a mobile account alert platform proactively delivering account information (outage and maintenance notifications). Information can be initiated by either BEAM or the Customer with the use of “KEYWORDS”. More information can be found on our Agreements & Policies page.

Can I see the information that BEAM collects about me?
You have a right under the Cable Act to see your personally identifiable information that BEAM collects and maintains. The information BEAM has about its Customers is maintained at its offices and systems. In most cases, the personally identifiable information contained in these records consists solely of billing and account information. If you would like to see your information, please mail a written request to:

CTV, ATTN: LEGAL, 2400 Sportsman Drive, Phenix City, Alabama 36867.

You may also submit your request via the form available at www.ctvbeam.com. BEAM will be glad to make an appointment for you to come into our office during regular business hours. If your review reveals an error in our records, BEAM will correct it. You will only be permitted to examine records that contain personally identifiable information about your account and no other account.