Facebook Instagram

Agreements & Policies

Customer Service Agreement - Revised December 2025

Powered By EmbedPress

Powered By EmbedPress

Do I have to use BEAM Messenger?
BEAM customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 888-989-2326.

How much will BEAM Messenger cost me?
BEAM does not charge for BEAM Messenger. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.

Will you sell my information to others?
NO! BEAM protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from BEAM through the BEAM Messenger service.

Will I constantly be getting messages from BEAM?
NO! BEAM will only send service disruption messages including outage or maintenance notifications as applicable. Customers may also initiate these inquiries by using the KEYWORDS shown below.

Why should I use BEAM Messenger Alerts?
BEAM Messenger is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.

What is BEAM Messenger?
BEAM Messenger is a mobile account alert platform proactively delivering account information (outage and maintenance notifications). Information can be initiated by either BEAM or the Customer with the use of “KEYWORDS”. More information can be found on our Agreements & Policies page.

Can I see the information that BEAM collects about me?
You have a right under the Cable Act to see your personally identifiable information that BEAM collects and maintains. The information BEAM has about its Customers is maintained at its offices and systems. In most cases, the personally identifiable information contained in these records consists solely of billing and account information. If you would like to see your information, please mail a written request to:

CTV, ATTN: LEGAL, 2400 Sportsman Drive, Phenix City, Alabama 36867.

You may also submit your request via the form available at www.ctvbeam.com. BEAM will be glad to make an appointment for you to come into our office during regular business hours. If your review reveals an error in our records, BEAM will correct it. You will only be permitted to examine records that contain personally identifiable information about your account and no other account.

How BEAM Collects Your Information

BEAM collects, and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, location, phone number.
  • Browser information and session cookies related to your access and use of the App.
  • Data insights BEAM attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the App; and
  • Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features.

 

How BEAM Uses the Information


BEAM uses the information collected as described in this Privacy Policy, including personal information, to:

  • Provide you with the App as described in the Agreement.
  • Implement, improve and/or enhance the App, including to make future releases available to you.
  • Carry out BEAM obligations as described or authorized in the Agreement and this Privacy Policy.
  • Enforce BEAM rights arising from the Agreement between you and BEAM; and
  • Fulfill any other purpose authorized by you and reasonably required for the App.

 

 

Managing your Personal Information

 

You may have the right to correct, update, delete, or request access to the Personal Information you have provided to us. To exercise these rights, please contact us at [email protected] or call 334-298-7000. These rights may vary based on your location. We will verify your identity for your security before processing any requests. Please note, some information may need to be retained for legal or recordkeeping purposes. Be aware that deletion requests may not fully remove all data due to legal and system constraints.

By providing my mobile phone number to BEAM, I agree to receive recurring automated text messages from BEAM and its agents related to my BEAM account and services. Consent is not a condition of purchase. Message and data rates may apply. Text STOP to cancel; HELP for help.

By providing my e-mail address to BEAM, I agree to receive recurring e-mail messages from BEAM and its agents related to my BEAM account and services. Consent is not a condition of purchase. Click UNSUBSCRIBE to discontinue receiving e-mail messages.