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Phenix City, AL
Employment Application

The NOC Business Support Analyst/Dispatcher is responsible for working with Outside Plant teams to ensure timeliness of restoration of services during outage situations. Assisting commercial customers with billing/services issues. Conduct continuous monitoring of issues in the plant and define necessary reporting and metrics needed to accurately monitor the headend and plant.


The NOC Business Support Analyst/Dispatcher primary responsibility is providing effective support to the business and Outside Plant teams: Proactively monitoring and troubleshooting and resolution using various software monitoring programs, Alarm handling and escalation to proper departments, Remedy service/revenue impacting network issues with analysis and resolution, Communicating with tech support/3rd party from OSP within the company, Coordinate schedule of various work orders in most effective manner Use software programs to direct/alert Outside Plant teams to appropriate areas with issues/work orders, Work with remote technicians to install/troubleshoot services, Assess situations/trends and prioritize calls, Proactively address problems & suggest solutions, and Maintain records of all actions/events in accordance with NOC policies and procedures including problem documentation.


A NOC Business Support Analyst/Dispatcher requires either a bachelor’s degree with qualifications in network engineering or equivalent telecommunications related fields.


• Excellent oral communication skills, writing and presentation skills. • Ability to interact across teams in a professional, articulate manner. • Ability to work independently as well as in a team environment. • Proficient in Microsoft Office applications • Multitasker/ Technical experience as well a knowledge of cable plant operations.