Phenix City, AL
Employment Application

The Chief Customer Officer is the person that takes full responsibility for all things related to the customer. The responsibility for a customer-centric culture and revenue growth opportunities with existing customers; while creating vision across the organization to better define customer value..

• Excellent oral communication skills, writing and presentation skills

• Ability to interact across teams in a professional, articulate manner

• Ability to work independently as well as in a team environment.

• Understand customer centric needs, like retention, lifetime value and satisfaction

• Proficient in Call Center statistics, and different avenues of creating them

• Proficient in billing platforms or CRM; understanding revenue models and ways to increase margins

• Campaign mechanics between e-mail, SMS, social media, and AI

• Flexibility to work irregular hours, including evenings, weekends, and holidays (if needed)

The Chief Customer Officer should have 5+ years of senior leadership, and 8+ years of Call Center services experience.

Includes, but is not limited to:

• Retain loyal customers

• Create a strategy to help increase customer relationships, revenue, and profit

• Create a customer-focused environment while anticipating future need

• Assess and identify gaps in the customer experience or customer journey

• Drive the organization to work together for optimum customer experience delivery

• Establish metrics for defining the relationship with customers

• Responsible for Call Center, Business Coordinators and Dispatch services